On this category you find the latest information about AMI. These articles are based on AMI Release 3

  • AMI Forward
    Definition On your AMI client, you can decide to reply and/or forward on a conversation... and decide to keep the conversation open. This way typical use cases are supported. Like:- 1st forward to other participant for extra information - before reply to...

  • AMI interface
    AMI client The access of AMI interface can be achieved in a couple of ways. Like:- embedded into Genesys client (also known as Apps)- standalone on own preference web client- integrated into Genesys Agent scriptingNote. other ways to access like...