FUNCTIONS

Definition On your AMI client, you can decide to reply and/or forward on a conversation... and decide to keep the conversation open. This way typical use cases are supported. Like:- 1st forward to other participant for extra information - before reply to...

AMI client The access of AMI interface can be achieved in a couple of ways. Like:- embedded into Genesys client (also known as Apps)- standalone on own preference web client- integrated into Genesys Agent scriptingNote. other ways to access like...

DefinitionOn your AMI client, you can decide to "duplicate" a closed conversation. This way typical use cases are supported. Like:- send closed conversation to another participant- continue a closed conversation to existing participantAll of this can be just like on any other AMI handled...