FAQ

Tip 1. Make use of <BR> = break and NEVER &NBSP for new line. BR will not add space between 2 lines and &NBSP will do. So remove this inside the code. How to prevent inside the Canned Response editor: provide a hard enter = Shift...

Way of WorkingWith 3.15 the follwing permission has been replaced changed for AMI setting page and overall AMI Audit log access Audits > Audit > View ==> Audits > Interaction Details > View This is used on the AMI R3 Admin role...

Way of WorkingAMI Presence (available since R3.15), allows you to find the user status to decide if you want to transfer a queue conversation. Search options are:first namelast nameemail address of the user

Way of WorkingThe support of reconnect to conversation is a real help for your organization. Functional benefits: - It allows you to re-open to earlier closed conversation- no need to configure extra's on the email address for keeping the conversation...

with AMI you can easily configure your default font type and size... or define different per queue by AMI template. See image how easy and otherwise contact us for the details Details: we provide 5 out of the box font...

To make use of AMI signature template, you have to do the following:1. set up ami-templates library (default named ami-templates but you can override the name)2. create Canned Response (CR) and assign to ami-templates library. Note. These CR are ignored as...