In this category, you will find frequently asked AMI questions along with our comprehensive AMI answers.
For some of these questions, we have created tutorials to provide clearer explanations. For example, there is a tutorial on how to create an AMI signature template.
Any feedback is appreciated - let us know. Thanks!
-
How to set-up access for new user
Thursday 30 April 2026
To allow your Genesys CX users, the access to AMI, you have to assign role or group access. See below diagram for organizing the user set-up After this set-up, the users should login and ready to use. For inspection if... -
AMI signature tips
Friday 14 March 2025
Tip 1. Make use of <BR> = break and NEVER &NBSP for new line. BR will not add space between 2 lines and &NBSP will do. So remove this inside the code. How to prevent inside the Canned Response editor: provide a hard enter = Shift... -
AMI Setting page and AMI Notes permissions
Friday 6 December 2024
Way of WorkingWith 3.15 the follwing permission has been replaced changed for AMI setting page and overall AMI Audit log access Audits > Audit > View ==> Audits > Interaction Details > View This is used on the AMI R3 Admin role... -
AMI Presence
Tuesday 26 November 2024
Way of WorkingAMI Presence (available since R3.15), allows you to find the user status easily, to decide if you want to transfer a queue conversation. Search options for the user are:- by first name- by last name- email address -
AMI reconnect
Tuesday 26 November 2024
Way of WorkingThe support of reconnect to conversation is a real help for your organization. Functional benefits: - It allows you to re-open to earlier closed conversation- no need to configure extra's on the email address for keeping the conversation... -
AMI Font style
Wednesday 20 November 2024
with AMI you can easily configure your default font type and size... or define different per queue by AMI template. See image how easy and otherwise contact us for the details Details: we provide 5 out of the box font...