INTEGRATION

Definition In this article we describe how we integrate with Genesys Cloud. The method we choose is to provide the Genesys user with access to AMI the "smoothest" access to the email conversations, ability to handle by simplified ways and...

For the hosting of AMI we only use market standard computer components. Some of these in this article highlighted: - always deployed in AWS regions- every AMI deployment has it's own computer resources. So never shared to any other AMI environments /...

For the AMI access, we utilize the Genesys permissions. This approach maximizes configuration support within a familiar administrative framework, including user roles, group access, and division structure. The complete AMI role matrix, detailing the included permissions, is available in this...

list of available roles 1-4 ami-r3-standard-user-role.json ami-r3-extra-user-role.json ami-r3-division-user-role.json ami-r3-setting-audit-user-role.json optional - only if needed: one role with all permissions ami-r3-all-permissions-role.json

Way of Working Within this article you will find more details on the support of AI for AMI. This will start with a couple of "AI concept explainers" to give more understanding of the use cases and functional support. This will be...