Last modified at Tuesday 1 September 2026
New functionality
DELIVERABLE
FUNCTIONAL DESCRIPTION
CHANGE CATEGORY
EXTRA INFORMATION
AMI Dashboard
The new AMI Dashboard provides a single overview of key operational metrics, including total open conversations, assigned and unassigned conversations, conversations in alert or parked state, and daily information on SLA performance, response rate and closed conversations.
new
The general Dashboard provides the operational overview. From here, AMI will expand into Analytics (also referred to as Insights) for deeper insight into AMI usage and performance, including the ability to select a date range. More information on Analytics will follow.