Last modified at Thursday 25 June 2026

Additional update information about this release.
Primarily meant for sharing in case you experience something "different then expected" and to see if this is fixed inside this update tag.
Find your release by the AMI domain url + /version

Summary of these tags - only applied to most relevant tags information:

DELIVERABLE
FUNCTIONAL DESCRIPTION
CHANGE CATEGORY

v3.18.41

favorite by user "available" queue membership

improvement  - see image

v3.18.42

downloading action in audit log adjustment

improvement

v3.18.43

Audit log: conversation IDs cleanup - midnight only

support

v3.18.44

Audit log: show when downloaded EML or File

improvement

v3.18.45

reply to last message and exclude auto-responder from conversation

improvement

v3.18.46

-

-

v3.18.47

auto_generated detection and conversation list preview

support

v3.18.48

Audit log: conversation IDs cleanup - per batch scheduled

improvement

v3.18.49

-

-

v3.18.50

contact filter on the full email search

improvement

v3.18.51

deployment adjustment

support

v3.18.52

-

-

v3.18.53

deployment adjustment

support

v3.18.54

-

-

v3.18.55

Genesys-iframe login - too many redirects
(clear cache if still happens)

support

v3.18.56

The Bcc Email Header inside AMI was missing 

support

v3.18.57

-

-

v3.18.58

-

-

v3.18.59

-

-

v3.18.60

speed up tag-filtered conversation list

support

v3.18.61

-

-

v3.18.62

-

-

v3.18.63

-

-

v3.18.64

deployment adjustment

support

v3.18.65

-

-

v3.18.66

canned-response libraryId - api call adjustment

support

v3.18.67

-

support

v3.18.68

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