This is our main release description. The change notes are ordered in 3 different categories:
- New functionality
- Improvement
- Support
New functionality
| Overlay sidebar |
| For a better AMI experience, an overlay sidebar is added to AMI. For the moment this is used for AMI Setting. In a later stage this will also made for AMI Audit and maybe more -:) Provide feedback when you have the time. |
new
| AI for AMI |
| We have developed a couple of AI concepts to experience how the behavior of AI will be inside AMI. Interested to talk about this? Schedule a session to talk about fitting use case for your organization. |
new
See this Dutch video example
| System tag + edit tags |
Tag administration inside AMI Settings now available. Many new functions like:
- create/edit/delete tags
- serch on tags
-hide tag in main AMI interface
new
Save last search results
in local cache stored, the maximum of 10.
new
See image example
Improvement
EML download
redevelopment of current way of working to a hybride services. On closed conversations only by Genesys API. On open conversation by AMI wrapper. In both scenarios the download includes subject
improvement
save sorting
Allow users to remember which sorting order to apply to the conversation list (newest or oldest first) even after override of relevance result
improvement
AMI editor improvement
to avoid HTML "styling" mistakes, from now on paragraph tag <p> and whitespaces, are always updated to break tag <br>
improvement
Datum range reduced
less predefined date selection. Others custom selected
improvement
Search relevance open before closed
when entering keywords the smart search result will look for open conversations, and then closed. This is depending of the filter activation: open | closed | both
improvement
Audit log
removal of conversations inside audit log by daily job, restored with conversation ID
improvement
AMI search input remained - no override to subject
for keeping the searched input identical for showing inside the message
improvement
Support
| image support Canned Response and 3rd party |
| making improvement for Canned Response images (and 3rd party Knowledge like Polly.ai) are correctly inserted and part of the auto-save |
support
auto save
making sure that inserted Canned Responses are part of the auto-save
support
Queue resync
improvement of AMI queues, synced to the counters in Genesys. This might be needed when conversation events are not updated
support
AMI setting menus turned on and off
For not showing the menu categories inside the AMI setting page. Common hidden ones todayare:
- Polly settings
- AI settings
- HTTP log requests
support