Additional update information about this release.
Primarily meant for sharing in case you experience something "different then expected" and to see if this is fixed inside this update tag.
Find your release by the AMI domain url + /version
Latest tag: v3.16.22 (Q2 2025)
Summary of these tags - only applied to most relevant tags information:
v3.16.1
Sorting on users by authenticated first
improvement
v3.16.2
detect for text emails
support
v3.16.3
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v3.16.4
index for conversation_id and auto generated
support
v3.16.5
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v3.16.6
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v3.16.7
Cache datatables
improvement
v3.16.8
AMI search result - no longer redundant result shown
improvement
v3.16.9
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v3.16.10
Access to conversation based on division & joined queues
improvement
v3.16.11
Dynamic variables in AMI signature templates (build in Canned Responses)
see article ami-template variables
improvement
v3.16.12
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v3.16.13
Allowance to transfer to all queues (new AMI setting permission)
Note. when conversation is transferred to queue without access, no longer allowed to search and/or (continue) to handle
v3.16.14
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v3.16.15
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v3.16.16
Remove conversation and message after moving to queue (related to v3.16.13)
Improvement