Last modified at Friday 6 December 2024
This is our main release description. The change notes are ordered in 3 different categories:
- New functionality
- Improvement
- Support
New functionality
| DELIVERABLE | FUNCTIONAL DESCRIPTION | CHANGE CATEGORY | EXTRA INFORMATION |
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User image are now shown on handled conversations |
Each user can set his profile picture to his account. When conversation is handled in AMI the user image is stored to handled message |
new | see image |
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Delete history of previous messages within thread |
To avoid of not being sure "if" the history of the conversation is part of the mail you want to forward or re-open. AMI provides clear button to remove..and undo if needed. | new | see video |
Improvement
| DELIVERABLE | FUNCTIONAL DESCRIPTION | CHANGE CATEGORY | EXTRA INFORMATION |
| First message not marked as auto generated | for showing subject in AMI conversation list | improvement |
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| Text emails are now displayed with enters (Formatting AMI Show as text - no formatting. | support for 3rd party conversations without HTML styling | improvement |
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| Default font-size for email | In case no AMI signature template is selected, fallback to the predefined font type and size | improvement | |
| Additional languages support DE, ES, FR, KO, NL, PL, PT, TR | Based on configured Genesys Cloud language, the AMI interface will automatically be set into that language | improvement | In case of translation inquiries, contact us by the contact form with marked in message: translation |
| Minor UI/UX optimizations | styling and icons | improvement | |
| Search for tags, only when the conversation is still saved in AMI |
to prevent offered tags without conversation. note. these "archived" tags are still available to store on open and closed conversations |
improvement | |
| AMI frontpage image loading improvement | when custom image is enabled, reduced delay in loading | improvement | |
| Exclude multiple libraries | allowance to excluded multiple libraries inside AMI Canned Response panel | improvement |
"The aim for this is to exclude canned response libraries which you don't need for email handling. At least the signature library and extra libraries like for chat or other media. See image |
| Look-up of external contact fields increased | when multiple email addresses are entered, these will be visibled to select | improvement |
Support
| DELIVERABLE | FUNCTIONAL DESCRIPTION | CHANGE CATEGORY | EXTRA INFORMATION |
| Resync optimization - part 1 | When needed to resync queues for conversation and these conversation should no longer be held in AMI (due to fact these are ended and as policy agreed to remove), these conversation will be ignored. |
support |
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Resync optimization - part 2 |
When needed to resync queues for the status of conversations; open or closed, now able to use Genesys API call | support |
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Audit "events" are now automatically deleted after 14 days |
For storage and performance improvement | support | |
|
Manual sync action in AMI Audit log stored |
To identify when this AMI action is used | support | |
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Conversations in conversation list now always show last sent date |
to make sure each conversation is validated to received or last modified date of the conversation, also when resynced. | support | |
|
Fixed issue where sometimes no subject is displayed in AMI conversation list |
to avoid visibility of no subject in AMI conversation list | support | |
| Always scroll to the latest message of the conversation | As soon conversation is selected from AMI conversation list, auto scroll to latest message | support |